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Privacy Policy

How Facility Solution Ltd collects, uses, stores and protects personal data in connection with our website and wholesale services.

Last updated: March 18, 2026  ·  Applies to: facilityltd.com

1. Data controller

Facility Solution Ltd (hereinafter "we", "us" or "our") is the data controller for personal data collected through this website and in connection with our wholesale telecommunications services. We are incorporated and operate under the laws of Malta and are subject to the EU General Data Protection Regulation (GDPR).

Data Controller Details:

2. Data we collect

2.1 Website visitors

When you browse our website, we may collect:

  • Technical data: IP address, browser type and version, operating system, referring URL, pages visited and time of visit
  • Cookie data: session identifiers and analytics preferences (see Section 6)

This data is collected automatically and is used solely for security, performance monitoring and aggregate analytics. We do not profile individual website visitors.

2.2 Interconnection request form

When you submit a contact or interconnection request form, we collect the information you provide, which may include:

  • Full name and job title
  • Business email address and telephone number
  • Company name and country
  • Traffic type and volume information

This information is used exclusively to evaluate and respond to your enquiry.

2.3 Business partners

In the course of providing wholesale services, we process contact information of authorised representatives of our business partners. This processing is necessary for the performance of commercial agreements.

We process personal data on the following legal bases under GDPR Article 6:

  • Legitimate interests (Art. 6(1)(f)): Security monitoring, fraud prevention and aggregate website analytics
  • Performance of a contract (Art. 6(1)(b)): Processing necessary to provide services to our business partners
  • Consent (Art. 6(1)(a)): Non-essential cookies and analytics, where you have given explicit consent
  • Legal obligation (Art. 6(1)(c)): Where required to comply with applicable telecommunications, tax or regulatory law

4. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy:

  • Website logs: Up to 90 days for security purposes
  • Enquiry / contact form data: Up to 24 months from last contact, or until you request deletion
  • Partner contract data: Duration of the contract plus 7 years for legal and tax compliance purposes
  • Cookie consent records: 12 months

5. Data sharing and third parties

We do not sell personal data. We may share data with:

  • Service providers: Hosting, email and analytics providers acting as data processors under appropriate data processing agreements
  • Regulatory authorities: Where required by law, court order or lawful regulatory request
  • Interconnection partners: Technical data (e.g. IP addresses for peering) necessary for service operation, under contractual confidentiality obligations

All third-party processors are required to implement appropriate technical and organisational security measures.

6. Cookies

We use the following categories of cookies:

  • Strictly necessary: Session management and security. These cannot be disabled as they are required for the website to function.
  • Analytics (optional): Aggregate, anonymised data about how visitors use our site (e.g. pages visited, session duration). These are only set with your consent.

You can manage your cookie preferences at any time using the consent banner displayed on your first visit, or by clearing cookies in your browser settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

7. Your rights

Under GDPR, you have the following rights in relation to your personal data:

Access

Request a copy of the personal data we hold about you.

Rectification

Request correction of inaccurate or incomplete data.

Erasure

Request deletion of your data where there is no legitimate reason to continue processing.

Objection

Object to processing based on legitimate interests.

Restriction

Request restriction of processing in certain circumstances.

Portability

Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@facilityltd.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC) of Malta or any other competent supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These include encrypted data transmission (TLS), access controls and regular security reviews. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place — including Standard Contractual Clauses approved by the European Commission or adequacy decisions — to ensure a level of protection equivalent to that required by EU law.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised version on this page with an updated effective date. For material changes, we will take reasonable steps to notify affected parties.

11. Contact us

For any questions about this Privacy Policy or to exercise your data rights:

Facility Solution Ltd
Malta
info@facilityltd.com