Who we are

Facility Solution Ltd is a wholesale telecom carrier headquartered in Malta. We operate as a direct interconnection partner for operators, call centres, content providers and aggregators seeking reliable voice termination and A2P SMS delivery worldwide.

Founded with a focus on carrier-grade quality and transparent routing, we have built direct relationships with tier-1 and tier-2 carriers across Europe, the Americas, the Middle East and Asia-Pacific to provide competitive rates with consistent technical performance.

160+ Countries reached

99.9% Platform uptime SLA

24 / 7 NOC support

Mission and positioning

We believe wholesale voice and messaging should be predictable, auditable and fast to operate. Our mission is to remove integration friction while maintaining strong quality controls, so commercial teams can scale traffic with confidence.

Instead of opaque route chains, we prioritize directness, measurable KPIs and proactive communication between commercial, routing and NOC teams.

Direct partnerships

Bilateral and strategic interconnections with carriers and aggregators, reducing uncertainty in route ownership and quality.

Operational transparency

ASR, ACD and quality trends are shared with clear context so your team can react quickly and take informed decisions.

Carrier-grade resilience

Distributed infrastructure, redundancy and disciplined change management to sustain stable production traffic.

Responsive support

24/7 NOC coverage with technical ownership from first signal to closure, not ticket forwarding between departments.

How we operate

Commercial and technical workflows are aligned from day one, with defined checkpoints from onboarding to optimization.

Qualification and traffic mapping

We review destinations, expected profiles, quality targets and governance constraints before opening production routes.

Controlled ramp-up

Traffic is introduced with thresholds and monitoring checks to validate route behavior before full commercial scale.

Continuous optimization

NOC and account teams execute periodic reviews on quality, margin balance and destination-level adjustments.

Governance and compliance

Facility Solution Ltd is incorporated and authorised as a provider of public electronic communications networks in Malta, operating under the Malta Communications Authority (MCA) framework with EU-aligned privacy and telecom obligations.

GDPR-aware data handling and clear processing boundaries for operational logs.
Anti-fraud controls and traffic anomaly escalation with documented response flows.
Contractual lawful-use clauses and partner accountability across interconnection agreements.
Multi-site technical footprint in Europe for availability and latency control.

Governance team model

Accountability is distributed across specialized functions that work as one delivery unit, giving partners clear ownership across commercial and technical domains.

Commercial desk

Aligns pricing strategy, destination scope and service commitments with your traffic objectives.

Routing engineering

Designs and maintains route architecture with destination-level tuning based on live quality indicators.

NOC operations

Provides 24/7 incident ownership, escalation management and post-incident tracking with transparent updates.

Compliance and risk

Oversees lawful-use obligations, anti-fraud controls and regulatory adherence across partner operations.

Partner profiles we support

Wholesale voice operators

Need predictable termination quality, destination governance and prompt rerouting support during market volatility.

A2P messaging aggregators

Require stable throughput, route integrity and responsive incident handling for business-critical OTP and alerts.

Contact center networks

Depend on latency consistency and clear escalation channels to preserve customer experience at volume.

Enterprise communication platforms

Benefit from a single interconnection counterpart with technical depth and transparent commercial coordination.

Partnership timeline

Week 1
NDA, service scoping, destination strategy and operational requirement alignment.
Week 2
Interconnection setup, pilot traffic tests, KPI baseline definition and reporting workflow activation.
Week 3+
Production expansion with periodic quality and commercial review cycles.

Contact our team

For partnership enquiries, technical validation or commercial discussions, submit an interconnection request and our team will coordinate the next operational steps.

Registered office: Facility Solution L.R. Ltd, Malta
General enquiries: info@facilityltd.com
NOC / technical: noc@facilityltd.com

Need a custom commercial-technical setup?

Our account and engineering teams can design a rollout model around your route mix, support requirements and time-to-market constraints.

About Facility Solution